Home > Appreciation > A Classic Math Rant

A Classic Math Rant

This is a classic confrontation between an attentive customer and some mathematically challenged customer service reps.


The customer has a hard time convincing Verizon that the price he was quoted, .002 cents per kilobyte, is quite different than the price he is being charged, .002 dollars per kilobyte.  “Those are two completely different numbers,” a dejected, overcharged customer says.  “They’re 100-fold different.”

The customer’s attempt to use the Socratic method to illuminate the misunderstanding was admirable, if unsuccessful.

Click here to see more in Appreciation.


  1. Ahmed Gouda
    February 28, 2011 at 12:07 pm

    I can’t help but feel they were probably acting like they didn’t follow that guy, hoping he’d give up on it. Its hard to imagine a manager of something like verizon involving computers which generally involves knowing past a 4th grade level of math couldn’t follow something this straightforward. Does anyone know if the company actually did apologize, or charge him the proper amount?

  2. February 28, 2011 at 11:59 pm

    I appoint you in charge of determining the veracity of this story.

  1. No trackbacks yet.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )


Connecting to %s

%d bloggers like this: